Dialpad
Dialpad is an AI-powered communications intelligence platform that transforms conversations into actionable insights, enhancing customer experiences and operational efficiency. Founded in 2011, the company is headquartered in San Ramon, California, and employs between 1,001 and 5,000 people. Dialpad's platform offers features such as real-time AI transcriptions, voicemail summaries, and post-call insights, integrating seamlessly with tools like Google Workspace, Microsoft Teams, and various CRMs. Notable clients include Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix. The company has received investment from Andreessen Horowitz, GV, ICONIQ Capital, and OMERS.
Product Overview
Dialpad is a cloud-based communications platform that offers a comprehensive suite of tools for businesses, including voice calling, video conferencing, team messaging, and AI-powered analytics. Designed to enhance collaboration and productivity, Dialpad integrates these features into a unified interface accessible from any device with internet connectivity. The platform's AI capabilities provide real-time transcription, call summaries, and coaching, enabling teams to improve customer interactions and operational efficiency. Dialpad also offers integrations with popular business applications such as Google Workspace, Microsoft Teams, Salesforce, and Zendesk, facilitating seamless workflows across various platforms. With a focus on security, Dialpad ensures data protection and compliance through enterprise-grade security features. The platform is suitable for businesses of all sizes, from startups to large enterprises, seeking a scalable and intelligent communication solution.
Features
- Voice calling
- Video conferencing
- Team messaging
- AI-powered analytics
- Real-time transcription
- Call summaries
- Coaching
- Integrations with Google Workspace, Microsoft Teams, Salesforce, and Zendesk
- Enterprise-grade security features
Company Details
- Headquarters
- 🇺🇸 San Ramon, United States
- Founded
- 2011
- Type
- Legal Tech Vendor
- Founders
- Craig Walker